Microsoft Dynamics 365 Customer Service — Question 4

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the[email protected]email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Email, and then select the queue. Configure autoresponse settings.
Does the solution meet the goal?

Answer options

Correct answer: B

Explanation

The solution does not meet the goal because simply creating an automatic record creation and update rule with the source type set to Email does not ensure that cases will be generated from the specified email address. Additional configurations or settings may be necessary to properly link the incoming emails to case creation.