Microsoft Dynamics 365 Marketing — Question 9

You are a marketing analyst at Contoso Ltd.
The marketing department would like you to provide survey responses from their Customer Success Survey from this past fiscal year. Approximately 6,500 responses were received.
They would like each survey to be a single row, with the responses as a column for their analysis.
What should you do?

Answer options

• A. Open the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in an Excel File.
• B. Use Advanced Find to query the CDS. Set the ג€Look Forג€ to Dynamics 365 Customer Voice survey responses. Export to Excel.
• C. Use Advanced Find to query the CDS. Set the ג€Look Forג€ to Dynamics 365 Customer Voice survey questions responses. Export to Excel.
• D. Open the project in Dynamics 365 Customer Voice. Select the survey in the reports section, and select export all. The responses are downloaded in a CSV File.

Correct answer: D

Explanation

The correct answer is D because exporting the survey responses directly from Dynamics 365 Customer Voice allows the data to be formatted properly in a CSV file, which is suitable for analysis. Option A incorrectly states that the responses are downloaded in an Excel file, while options B and C focus on querying the CDS, which does not directly provide the formatted survey data as requested.