Microsoft Dynamics 365 Marketing — Question 49

Your company currently hosts a lead generation form on a content management system (CMS) webpage managed by a third-party provider. The web team wants to replace the existing lead generation form with Dynamics 365 Customer Insights - Journeys forms.

The Customer Insights - Journeys form should pre-fill the contact information from Customer Insights - Journeys for contacts who allow tracking.

Which two actions will achieve the pre-fill requirement? Each correct answer presents a complete solution.

NOTE: Each correct selection is worth one point.

Answer options

• A. Switch to a form on an Event Portal created on Customer Insights - Journeys.
• B. Retain the webpage on their CMS by using form embedding with a Customer Insights - Journeys form.
• C. Switch to a form on a marketing page created on Customer Insights - Journeys.
• D. Retain the webpage on their CMS by using form capture with a Customer Insights - Journeys form.

Correct answer: B, C

Explanation

The correct options are B and C because both allow for the integration of Customer Insights - Journeys forms that can pre-fill contact information. Option A does not meet the requirement as it suggests switching to an Event Portal, which may not retain the CMS structure. Option D suggests form capture, which does not facilitate pre-filling with existing contact data like embedding does.