Microsoft Dynamics 365 Sales — Question 94

A company is using Relationship Analytics. The company emails customers three times a month.

To increase customer loyalty, the company is adding a policy that requires sales representatives to meet with customers two times a quarter as well.

You need to update the settings.

What should you configure?

Answer options

• A. Health score
• B. Talking points
• C. Communication frequency
• D. Conversation intelligence

Correct answer: C

Explanation

The correct answer is C, as adjusting the communication frequency is essential to incorporate the new meeting requirement into the company's outreach strategy. Options A, B, and D do not pertain directly to modifying how often representatives interact with customers, making them unsuitable for this particular need.