Microsoft Dynamics 365 Sales — Question 91

A company uses Dynamics 365 App for Outlook for all Dynamics 365 Sales users.

Some salespeople want to automatically track and link emails to Dynamics 365 Sales records.

You need to assist salespeople with automatic email tracking.

What should you do?

Answer options

• A. Ask an administrator to enable the automatic tracking setting.
• B. Ensure that the email recipient address is the same as the one in Dynamics 365 Sales.
• C. In the Dynamics 365 App for Outlook, set up tracking in personal options.
• D. Set up tasks in Outlook.

Correct answer: C

Explanation

The correct answer is C, as setting up tracking in personal options of the Dynamics 365 App for Outlook allows users to customize their email tracking settings. Option A involves administrator action, which does not empower the salespeople directly. Option B is incorrect because matching the recipient's address is necessary but does not facilitate automatic tracking by itself. Option D is unrelated to email tracking functionality.