Microsoft Dynamics 365 Sales — Question 51

You close a lost opportunity. The company you lost the opportunity to is a competitor with whom you do business. The company is already set up with an account and competitor record in the system.
You want to track the lost opportunity without having to reopen the opportunity.
You need to track the company to the opportunity.
What should you do?

Answer options

• A. Add the account to the opportunity.
• B. Add the competitor to the opportunity.
• C. Add the opportunity to the competitor.
• D. Add the opportunity to the account.

Correct answer: C

Explanation

The correct answer is C because associating the opportunity with the competitor allows you to track lost opportunities related to that competitor without reopening the original opportunity. Options A and D do not effectively capture the relationship needed for tracking, and option B would not provide the necessary link to the opportunity itself.