Microsoft Azure AI Fundamentals — Question 106

You need to develop a chatbot for a website. The chatbot must answer users' questions based on the information in the following documents:
✑ A product troubleshooting guide in a Microsoft Word document
✑ A frequently asked questions (FAQ) list on a webpage
Which service should you use to process the documents?

Answer options

• A. Azure Bot Service
• B. Language Understanding
• C. Text Analytics
• D. QnA Maker

Correct answer: D

Explanation

QnA Maker is specifically designed to create a question-and-answer layer over your content, making it ideal for extracting information from documents like a troubleshooting guide and an FAQ list. The other options, such as Azure Bot Service and Language Understanding, focus more on building and understanding the bot's dialogues rather than directly processing document-based FAQs.