Windows Operating System Fundamentals — Question 17

Last time you turned on your computer, Windows started correctly. Now Windows starts but fails before the login prompt.
What is the first step you should try to troubleshoot this problem?

Answer options

• A. Restart the computer, press F8,and select Safe Mode with Command Prompt.
• B. Restore a system image to the drive.
• C. Restart the computer, press F8, and select Start Windows Normally.
• D. Restart the computer, press F8, and select Last Known Good Configuration.

Correct answer: D

Explanation

The correct answer is D because selecting Last Known Good Configuration allows Windows to boot using the most recent settings that worked correctly. Options A and C do not address the issue of loading prior settings, while B is a more drastic measure that is not the first step in troubleshooting.