ITIL Foundation v5 — Question 6

What is a value stream?

Answer options

• A. A set of organizational resources and capabilities to achieve an objective
• B. A series of steps an organization undertakes to enable value for consumers through management of products and services
• C. A tangible or intangible deliverable of an activity
• D. A configuration of an organization's resources designed to offer value for a consumer

Correct answer: B

Explanation

The correct answer is B because a value stream specifically refers to the sequence of steps that an organization takes to deliver value to its customers through the management of products and services. Options A, C, and D describe related concepts but do not capture the full scope of what a value stream entails.