ITIL Foundation v5 — Question 1

Which of the following BEST describes a release?

Answer options

• A. The addition, modification, or removal of anything that could affect services
• B. A version of a product, service, or other configuration item made available for use
• C. An unplanned interruption to a service or reduction in the quality of a service
• D. A cause, or potential cause, of one or more incidents

Correct answer: B

Explanation

The correct answer is B because a release specifically refers to a version of a product or service that has been made accessible for use. Options A, C, and D describe other concepts related to service management, such as changes, incidents, and causes of incidents, but do not accurately define what a release is.