ITIL 4 Foundation — Question 343

Identify the missing word in the following sentence.
An organization which is undertaking an improvement initiative should [?] the existing methods and services when building for the future.

Answer options

• A. Discard
• B. Improve
• C. Consider
• D. Re-use

Correct answer: C

Explanation

The correct answer is 'Consider' because when an organization is looking to enhance its operations, it is essential to evaluate existing methods and services to inform future decisions. 'Discard' and 'Re-use' imply a more definitive action that may not align with the goal of improvement, while 'Improve' suggests modifying rather than evaluating the current methods.