ITIL 4 Foundation — Question 338

Which guiding principle is PRIMARILY concerned with end-to-end service delivery?

Answer options

• A. Focus on value
• B. Think and work holistically
• C. Optimize and automate
• D. Collaborate and promote visibility

Correct answer: B

Explanation

The correct answer, B, emphasizes the importance of considering all aspects of service delivery to ensure effectiveness and coherence. Options A, C, and D, while relevant, do not specifically address the comprehensive nature of service delivery like option B does.