ITIL 4 Foundation — Question 294
Which statement about the 'continual improvement' practice is CORRECT?
Answer options
- A. Continual improvement participation should be limited to a small dedicated team
- B. It is the role of senior management to authorize improvement initiatives
- C. Training should be provided to those involved in continual improvement
- D. A single continual improvement register should be maintained by senior management
Correct answer: C
Explanation
The correct answer is C because providing training to participants in continual improvement ensures they have the necessary skills and knowledge to contribute effectively. Answer A is incorrect as continual improvement should involve a broader range of participants, not just a small team. Answer B is not accurate since improvement initiatives can come from various levels within an organization, and answer D is misleading as continual improvement registers should be accessible and maintained by teams involved in the processes.