ITIL 4 Foundation — Question 286

Which service value chain activity relates with buying new products?

Answer options

• A. Engage
• B. Obtain/build
• C. Plan
• D. Improve

Correct answer: B

Explanation

The correct answer is B, Obtain/build, as this activity directly involves acquiring or developing new products. Options A, C, and D pertain to other aspects of the service value chain, such as engaging stakeholders, planning services, and improving processes, but do not specifically focus on the procurement of new products.