ITIL 4 Foundation — Question 267

What is a problem that has been analyzed but has not been resolved?

Answer options

• A. Workaround
• B. Incident
• C. Known error
• D. Event

Correct answer: C

Explanation

A Known error is an issue that has been identified and analyzed but does not yet have a resolution. In contrast, a Workaround is a temporary solution, an Incident refers to an unplanned interruption, and an Event is a change in state of a service. Therefore, the correct answer is C.