ITIL 4 Foundation — Question 260

A user wants to know how to create a report, so they come into contact with the service desk.
Which practice is MOST LIKELY to help with the solution of this issue?

Answer options

• A. Incident management
• B. Service level management
• C. Service request management
• D. Change enablement

Correct answer: C

Explanation

The correct answer is C, Service request management, as it specifically deals with handling user requests such as generating reports. Incident management focuses on resolving unplanned interruptions, service level management is about maintaining service performance, and change enablement pertains to managing changes to services, which are not directly related to user requests for reports.