ITIL 4 Foundation — Question 240

Which activity is NOT recommended by the 'start where you are' guiding principle?

Answer options

• A. Involving people who are not familiar with a service when observing and assessing its activities
• B. Applying risk management when considering to introduce new processes
• C. Using source data to avoid any unintentional data distortion round in reports
• D. Discarding existing processes before assessing their usefulness

Correct answer: D

Explanation

The correct answer is D because the 'start where you are' principle emphasizes the importance of understanding existing processes before making changes. The other options (A, B, C) are all activities that align with evaluating and improving upon current practices rather than discarding them outright.