ITIL 4 Foundation — Question 232

Which component is focused on the activities needed by an organization to help it co-create value?

Answer options

• A. Guiding principles
• B. Service value chain
• C. Continual improvement
• D. Practices

Correct answer: B

Explanation

The correct answer, B. Service value chain, represents the series of activities an organization undertakes to create and deliver value to its stakeholders. The other options, while important, do not specifically focus on the integrated activities necessary for value co-creation.