ITIL 4 Foundation — Question 225

How is a 'continual improvement register' used?

Answer options

• A. To provide a structured approach to implementing improvements
• B. To authorize changes to implement improvement initiatives
• C. To organize past, present, and future improvement ideas
• D. To record requests for provision of a resource or service

Correct answer: C

Explanation

The correct answer is C, as the continual improvement register is specifically designed to collect and organize ideas for improvements over time. Options A and B suggest processes related to implementation and authorization, which are not the primary roles of the register. Option D refers to resource requests, which falls outside the scope of improvement tracking.