ITIL 4 Foundation — Question 158

What is defined as a change of state that has significance for the management of an IT service?

Answer options

• A. Event
• B. Incident
• C. Problem
• D. Known error

Correct answer: A

Explanation

An 'Event' is specifically defined as a change of state that has significance for IT service management, making it the correct answer. An 'Incident' refers to an unplanned interruption to a service, a 'Problem' is the root cause of one or more incidents, and a 'Known error' is a problem that has been analyzed and for which a temporary workaround has been identified.