ITIL 4 Foundation — Question 142

Which will help solve incidents more quickly?

Answer options

• A. Target resolution times
• B. Escalating all incidents to support teams
• C. Collaboration between teams
• D. Detailed procedural steps for incident investigation

Correct answer: C

Explanation

Collaboration between teams (C) enhances communication and resource sharing, leading to faster incident resolution. Target resolution times (A) may create pressure but do not directly improve incident handling. Escalating all incidents to support teams (B) can overwhelm them and slow down the process. Detailed procedural steps (D) are helpful but may not address the need for real-time teamwork.