ITIL 4 Foundation — Question 128

Which statement about service relationship management is CORRECT?

Answer options

• A. It focuses on the service actions performed by users
• B. It requires the service consumer to create resources for the service provider
• C. It requires co-operation of both the service provider and service consumer
• D. It focuses on the fulfilment of the agreed service actions

Correct answer: C

Explanation

The correct answer is C because service relationship management indeed requires cooperation between the service provider and the service consumer to ensure effective service delivery. Option A is incorrect as it does not capture the collaborative nature of service relationship management. Option B is also wrong since it places an undue burden on the service consumer, and option D, while relevant, does not encompass the broader necessity of cooperation.