ITIL 4 Foundation — Question 120

Which practice establishes a channel between the service provider and its users?

Answer options

• A. Relationship management
• B. Change enablement
• C. Supplier management
• D. Service desk

Correct answer: D

Explanation

The correct answer is D, as the Service desk serves as the primary point of contact for users to communicate with the service provider. Options A, B, and C focus on different aspects of service management, such as managing relationships, implementing changes, and overseeing suppliers, but do not directly establish a channel for user interaction.