Certified Cloud Security Professional (CCSP) — Question 398
Which ITIL component focuses on ensuring that system resources, processes, and personnel are properly allocated to meet SLA requirements?
Answer options
- A. Continuity management
- B. Availability management
- C. Configuration management
- D. Problem management
Correct answer: B
Explanation
The correct answer is B, Availability management, as it specifically addresses the allocation of resources to ensure that services meet agreed-upon service levels. The other options, such as Continuity management, Configuration management, and Problem management, focus on different aspects of IT service management and do not directly deal with resource allocation for SLA compliance.