COBIT 2019 Foundation — Question 52

Which of the following would be an appropriate metric associated with an enterprise goal of `Business service continuity and availability`?

Answer options

• A. Satisfaction levels of board and executive management with business process capabilities
• B. Ratio of significant incidents that were not identified in risk assessments vs. total incidents
• C. Number of business processing hours lost due to unplanned service interruptions

Correct answer: C

Explanation

The correct answer, C, directly measures the impact of unplanned service interruptions on business operations, which is crucial for assessing service continuity and availability. Options A and B, while relevant to management and incident awareness, do not specifically quantify the actual downtime experienced, making them less suitable metrics for this enterprise goal.