COBIT 2019 Foundation — Question 51

The enterprise goal titled `Optimization of Business Process Costs` is aligned to which balanced scorecard (BSC) dimension?

Answer options

• A. Growth
• B. Customer
• C. Internal

Correct answer: C

Explanation

The correct answer is C, as optimizing business process costs primarily focuses on internal efficiencies and operations within the organization. Options A and B relate to growth opportunities and customer satisfaction, respectively, which are not directly connected to cost optimization.