COBIT 2019 Foundation — Question 34

The alignment goal `Delivery of I&T services in line with business requirements` is organized into which IT balanced scorecard (BSC) dimension?

Answer options

• A. Customer
• B. Financial
• C. Internal

Correct answer: A

Explanation

The correct answer is A, as the Customer dimension of the IT BSC emphasizes aligning services with the needs and expectations of the business. The Financial dimension focuses on the economic aspects, while the Internal dimension relates to internal processes rather than direct service delivery alignment.