COBIT 2019 Foundation — Question 33

Which of the following would be an appropriate metric to align with a goal of `Delivery of programs on time, on budget, and meeting requirements and quality standards`?

Answer options

• A. Percent of stakeholders satisfied with program/project quality
• B. Percent of business staff satisfied that IT service delivery meets agreed service levels
• C. Level of user satisfaction with the quality and availability of I&T-related management information

Correct answer: A

Explanation

The correct answer, A, focuses directly on stakeholder satisfaction with program and project quality, which aligns with delivering on time, on budget, and meeting quality requirements. Options B and C address IT service delivery and user satisfaction but do not specifically measure program quality or its alignment with project delivery goals.