Certified in the Governance of Enterprise IT (CGEIT) — Question 90

An enterprise has decided to use third-party software for a business process which is hosted and supported by the same third party. The BEST way to provide quality of service oversight would be to establish a process:

Answer options

• A. to qualify service providers.
• B. for enterprise architecture updates.
• C. for robust change management.
• D. for periodic service provider audits.

Correct answer: A

Explanation

Establishing a process to qualify service providers ensures that they meet the necessary standards and requirements for quality service, which is crucial for oversight. The other options focus on different aspects of governance and management but do not specifically address the need for assessing the service provider's capabilities and reliability.