Certified in the Governance of Enterprise IT (CGEIT) — Question 89

The MOST important aspect of an IT governance framework to ensure that IT supports repeatable business processes is:

Answer options

• A. resource management.
• B. quality management.
• C. risk management.
• D. earned value management.

Correct answer: B

Explanation

Quality management is essential as it ensures that services and processes are consistently delivered at a high standard, which supports repeatability in business processes. While resource, risk, and earned value management are important, they do not specifically focus on the quality aspect that directly influences the consistency of business outcomes.