Certified in the Governance of Enterprise IT (CGEIT) — Question 86

Which of the following is the BEST way to address concerns associated with outsourcing an IT process?

Answer options

• A. Implement a business continuity plan.
• B. Perform a risk assessment.
• C. Review the IT governance framework.
• D. Manage service levels.

Correct answer: D

Explanation

Managing service levels ensures that the outsourced IT process meets the required performance and quality standards. While implementing a business continuity plan, performing a risk assessment, and reviewing the IT governance framework are important, they do not directly address the ongoing management of service expectations and deliverables as effectively as managing service levels.