Certified in the Governance of Enterprise IT (CGEIT) — Question 76

Enterprise IT has overseen the implementation of an array of data services with overlapping functionality leading to business inefficiencies. Which of the following is the MOST likely cause of this situation?

Answer options

• A. An outdated service level agreement (SLA)
• B. Ineffective project management
• C. An incomplete cost-benefit analysis
• D. Insufficient information architecture

Correct answer: D

Explanation

Insufficient information architecture is the most likely cause because it leads to poorly structured data services that overlap in functionality, creating inefficiencies. The other options, while they could contribute to issues, do not directly relate to the redundancy of services as clearly as insufficient information architecture does.