Certified in the Governance of Enterprise IT (CGEIT) — Question 75

A review of the effectiveness of IT governance within an enterprise has revealed that several innovation improvement initiatives are failing. An analysis shows a lack of stakeholder buy-in to the improvements. Implementing which of the following would have prevented this problem?

Answer options

• A. An IT risk management program
• B. A change management program
• C. An IT project roadmap
• D. A service delivery framework

Correct answer: B

Explanation

A change management program is essential for addressing stakeholder engagement and ensuring their buy-in during change initiatives. Without it, stakeholders may feel disconnected from the process, leading to resistance and failure of the initiatives. The other options, while important for different aspects of IT governance, do not directly tackle the issue of stakeholder involvement.