Certified in the Governance of Enterprise IT (CGEIT) — Question 38

During the implementation phase of a central ERP system, a project manager identifies a significant lack of human capabilities to support the system. The issue is reported to the project sponsor, and the sponsor sends a request for an increase in the budget to the IT steering committee. What should be the IT steering committee's FIRST action?

Answer options

• A. Require a revised business case.
• B. Approve the budget request.
• C. Provide appropriate training.
• D. Refer back to the project sponsor for resolution.

Correct answer: B

Explanation

The IT steering committee's first action should be to approve the budget request, as it addresses the immediate need for resources to support the ERP system. Without the necessary funding, the other options like training or revising the business case cannot be effectively implemented. Additionally, referring back to the project sponsor would not resolve the urgent requirement for human capabilities.