Certified in the Governance of Enterprise IT (CGEIT) — Question 315

An enterprise embarked on an aggressive strategy requiring the implementation of several large IT projects impacting multiple business processes across all departments. Initially employees were supportive of the strategy, but there is growing fatigue and frustration with the ongoing new capabilities which must be learned. Which of the following would be the BEST action performed by senior management?

Answer options

• A. Establish "Reward and Recognition" efforts to boost employee morale.
• B. Improve the system development life cycle (SDLC) process.
• C. Incorporate an organizational change management program.
• D. Assess current business and IT competencies.

Correct answer: A

Explanation

The correct answer is A because establishing 'Reward and Recognition' initiatives directly addresses employee morale and can help alleviate fatigue and frustration by acknowledging their efforts. Options B and C, while beneficial, do not directly tackle the immediate concerns of employee support and morale. Option D focuses on assessing competencies, but it does not provide a solution to the current employee dissatisfaction.