Certified in the Governance of Enterprise IT (CGEIT) — Question 314

The board of directors of a large organization has directed IT senior management to improve IT governance within the organization. IT senior management's
MOST important course of action should be to:

Answer options

• A. analyze IT service levels and performance.
• B. review IT strategy and direction.
• C. understand the driver that led to a desire to change.
• D. assess the current state of IT governance within the organization.

Correct answer: C

Explanation

The correct answer is C because understanding the reasons behind the need for change is crucial for effectively improving IT governance. Options A and B, while important, focus on operational aspects rather than the foundational understanding necessary for governance improvement. Option D, though relevant, comes after recognizing the drivers for change.