Certified in the Governance of Enterprise IT (CGEIT) — Question 302

An enterprise recognizes that a large percentage of its IT employees are eligible for retirement in the next five years. A significant amount of institutional knowledge resides with retirement-eligible staff. From the board's perspective, which of the following is the GREATEST concern for the enterprise in this situation?

Answer options

• A. Service delivery to the business
• B. Loss of key IT personnel
• C. Lack of timeline for succession plan
• D. Lack of process documentation

Correct answer: D

Explanation

The greatest concern for the enterprise is the lack of process documentation, as it directly affects the ability to maintain service delivery and knowledge transfer. While loss of key IT personnel and succession planning are important, without proper documentation, the organization risks losing critical operational knowledge. This makes it difficult to sustain service quality and efficiency.