Certified in the Governance of Enterprise IT (CGEIT) — Question 255

A large enterprise has been experiencing high turnover of skilled IT personnel, resulting in a significant loss of knowledge within the IT department. Which of the following should be done FIRST to address this problem?

Answer options

• A. Conduct a survey of current IT staff.
• B. Revise the IT resource management plan.
• C. Update human resources policies and practices.
• D. Develop an incentive scheme for IT employees.

Correct answer: A

Explanation

The correct answer is A, as conducting a survey of current IT staff will help identify the reasons for turnover and gather valuable insights directly from employees. The other options, while potentially beneficial, do not address the immediate need to understand the underlying issues causing the high turnover.