Certified in the Governance of Enterprise IT (CGEIT) — Question 195

Which of the following provides the BEST assurance on the effectiveness of IT service management processes?

Answer options

• A. Compliance with internal controls
• B. Key risk indicators (KRIs)
• C. Continuous monitoring
• D. Performance of incident response

Correct answer: C

Explanation

Continuous monitoring is crucial because it allows for real-time assessment and adjustment of IT service management processes, ensuring they remain effective. While compliance with internal controls, KRIs, and incident response performance are important, they do not provide the same level of ongoing assurance as continuous monitoring.