Certified in the Governance of Enterprise IT (CGEIT) — Question 18

Which of the following would be the BEST
way for a CIO to assess the consistency of IT processes against industry benchmarks to determine where to focus improvement initiatives?

Answer options

• A. Utilizing a capability maturity model
• B. Reviewing key performance measures
• C. Reviewing IT process audit results
• D. Evaluating the current balanced scorecard

Correct answer: A

Explanation

The correct answer is A, as a capability maturity model provides a structured approach to assess the maturity of IT processes against industry benchmarks, helping to identify improvement areas. Options B and C focus on performance metrics and audit results, which are useful but do not provide a comprehensive maturity assessment. Option D relates to strategic performance measurement rather than a direct assessment of process consistency with industry standards.