Certified in the Governance of Enterprise IT (CGEIT) — Question 115

What should be done FIRST when feedback indicates recently implemented software products are not meeting business unit expectations?

Answer options

• A. Confirm user acceptance testing (UAT) was completed
• B. Institute a new software training program
• C. Request a gap analysis
• D. Review help desk logs

Correct answer: C

Explanation

Requesting a gap analysis should be the first action as it helps identify the discrepancies between the software's current capabilities and the business unit's expectations. The other options, such as confirming UAT or instituting training, may be relevant later but do not directly address the root cause of the issue.