Certification of Capability in Business Analysis (CCBA) — Question 502

After a number of requirements elicitation workshops, the business analyst (BA) notices that two business stakeholders did not speak up during any of the discussions. What should the BA do in the next workshop?

Answer options

• A. Ask all attendees for their input, ensuring that each stakeholder is given time to speak and provide their opinion
• B. Proceed as normal, assuming that the two business stakeholders will speak up if and when they are ready
• C. Allow only the two stakeholders to speak, so that other stakeholders are able to hear their input
• D. Omit the two stakeholders from the next meeting, since they do not seem to be engaged or interested

Correct answer: A

Explanation

The correct answer is A because actively soliciting input from all stakeholders ensures that everyone has a chance to contribute, which is critical for gathering comprehensive requirements. Option B is incorrect as it assumes silence indicates lack of interest, which might not be true. Option C limits the discussion to just the silent stakeholders, which could lead to an unbalanced dialogue. Option D is also wrong because excluding them could further disengage them and prevent valuable insights from being shared.