Certification of Capability in Business Analysis (CCBA) — Question 334

Sam is the project manager of the NHT Project. His project has stakeholders from the end users, server administrators, functional managers, external customers, technicians, and executive managers. In this high-profile project, which group of stakeholders is the most important?

Answer options

• A. End users
• B. External customers
• C. Executive management
• D. No stakeholders are more important than other stakeholders.

Correct answer: B

Explanation

The external customers are often considered the most pivotal stakeholders in high-profile projects because their satisfaction directly impacts the project's success and the organization's reputation. While end users and executive management are important, their needs and support often revolve around delivering value to the external customers. Therefore, the other groups, while significant, do not hold the same level of importance as external customers.