Certification of Capability in Business Analysis (CCBA) — Question 256

An organization's board of directors has funded a new mobile application to support external customers. The business case was developed with emphasis on objectives to broaden the organization's brand and increase customer engagement. The business analyst (BA) is reviewing a group of user stories with the product owner. One of these user stories is: "As a customer service representative, I need to enter my time on the mobile application so that I can leave work to pick up my sick daughter from school". The product owner wants to take advantage of this opportunity to provide the staff a way to enter their time away from the office and create an interface to the Payroll application. How must the BA evaluate alignment with the existing scope?

Answer options

• A. Add the functionality to the list of requirements
• B. Review business objectives and determine potential value
• C. Suggest that the story be included with a change to solution scope or be removed
• D. Ask the product owner to rank this user story against the existing product backlog

Correct answer: A

Explanation

The correct answer is A because adding the functionality to the list of requirements directly addresses the need expressed in the user story and aligns with the product owner's vision for the mobile application. Options B and D focus on evaluation and prioritization rather than direct alignment with the scope, while option C suggests removal or alteration instead of inclusion, which is not aligned with the product owner's intent.