Certification of Capability in Business Analysis (CCBA) — Question 255

The claims intake workflow of an insurance company is being standardized across all branch offices. The business analyst (BA) assigned to this project has interviewed users individually in all the offices and plans to schedule a workshop with all the users. What should the BA do to prepare for the workshop?

Answer options

• A. Create a process model
• B. Develop a work breakdown structure
• C. Construct a decision tree
• D. Build an entity-relationship diagram

Correct answer: B

Explanation

The correct answer is B, as developing a work breakdown structure helps to organize tasks and clarify the scope of the project, which is essential for effective workshop preparation. Options A, C, and D, while useful in certain contexts, do not specifically aid in preparing for a collaborative workshop focused on aligning user inputs and expectations.