Certification of Capability in Business Analysis (CCBA) — Question 247

A company has bought a customizable software product and the vendor's business analyst (BA) is visiting the company's office to perform a requirements assessment. The business sponsor expresses an interest in improving a specific process that is in scope. What should the BA do?

Answer options

• A. Develop a data model
• B. Review data flow diagrams
• C. Create a process model
• D. Observe the activity

Correct answer: B

Explanation

The correct answer is B because reviewing data flow diagrams helps the BA understand how data moves through the process, which is essential for identifying areas of improvement. The other options, while useful in other contexts, do not directly address the immediate need to analyze the data flow related to the specific process in question.