Certification of Capability in Business Analysis (CCBA) — Question 246

A solution that was implemented several years ago has achieved its stated objective of consolidating data from multiple sources. However, end user feedback reveals problems and inefficiencies. What should the business analyst (BA) do first?

Answer options

• A. Identify any lessons learned
• B. Revise the business objectives
• C. Recommend corrective measures
• D. Perform a root cause analysis

Correct answer: D

Explanation

The correct answer is D, as performing a root cause analysis will help identify the underlying issues causing the inefficiencies. Options A, B, and C are premature without first understanding the root causes of the problems through analysis.