Certification of Capability in Business Analysis (CCBA) — Question 240

A domain subject matter expert (SME) describes a scenario to the business analyst (BA) that may need to be considered for an impending change. The BA and domain SME sketch out the process model for this exception scenario for consideration. What action does the BA take?

Answer options

• A. Review the issue with stakeholders during a follow-up session
• B. Capture and integrate this process model into other appropriate planned outcomes
• C. Document the elicitation results then verify and validate in a requirements review
• D. Plan an observation activity to gain a hands-on understanding of the situation

Correct answer: D

Explanation

The correct answer is D because planning an observation activity allows the business analyst to gain direct insight into the situation, which is crucial for understanding the context of the exception scenario. The other options focus on documentation and stakeholder engagement but do not provide the same hands-on experience essential for grasping the intricacies of the issue.