Certification of Capability in Business Analysis (CCBA) — Question 171

A business analyst (BA) is designing solutions for a set of requirements and finds that there is an opportunity to improve the operations of the business. Which of the following is an opportunity for improvement the BA could recommend?

Answer options

• A. Create a solution by constructing a number of solution components to meet the requirements
• B. Enable the solutions that will satisfy the highest priority requirements and stakeholder needs
• C. Provide information to staff so they can answer customer inquiries directly themselves
• D. Purchase software that contains features that are not currently required but are included for free

Correct answer: B

Explanation

The correct answer, B, focuses on satisfying the most critical requirements and stakeholder needs, which can lead to significant operational improvements. Option A is about creating a solution but does not prioritize the business needs. Option C, while helpful, does not address broader operational improvements. Option D suggests acquiring unnecessary features, which could lead to wasted resources.