Certification of Capability in Business Analysis (CCBA) — Question 164

A business analyst (BA) has been asked to develop a plan to complete the associated business analysis activities for a project in which an organization is switching from a manual to an automated process for receiving payments. As the final step in developing the plan, which technique will the BA use?

Answer options

• A. Surveys or Questionnaires for the current initiative
• B. Functional Decomposition for the current initiative
• C. Lessons learned from previous initiatives
• D. Process modelling from previous initiatives

Correct answer: A

Explanation

The correct answer is A because surveys or questionnaires can gather insights directly from stakeholders about the current manual payment process, which is crucial for informing the transition to automation. The other options, while useful in different contexts, do not directly involve collecting current feedback specific to the initiative at hand.